CASPer Test Myth #2: Don’t be the exception
Reality: It depends on who you are.
How to ace CASPer for medical college, graduate, and professional school
Should you be the exception?
Have you ever had great customer service? What was that experience like? Chances are, the first level of contact indicated they understood your problem, were empowered to do something to satisfy you without the need for escalation and sent you on your way. You were an exception.
Not coincidentally, this probably describes your experience with elite companies such as Amazon and American Express.
There are of course companies where that simply doesn’t fit into their business model (they are often wrong) and insist unthinking compliance is the order of the day. This same thinking leads to automated phone systems, chat bots, and many bits of technology and policies that drive customers crazy. Tactics over strategy, pennies over dollars.
If you are taking a situational judgment test for a job as a security guard or stocking clerk, it is advisable to follow the advice and not be the exception. That is exactly what they are testing.
However, if you are taking CASPer for medical or advanced professional school, ask yourself: what kind of person do you want to serve you? They are precisely asking for your capability to show real judgment on what’s important and discern what’s merely policy. Just because the scenario may be prosaic, as the typical retail scenarios are, doesn’t mean your answer must be.
Remember, CASPer is graded by professionals who are of that same advanced mindset: they want thoughtful interactions with personal responsibility, even, or perhaps particularly in, non life-or-death situations.
Don’t go crazy–but there is much to be gained by offering moderate alternatives beyond policy, because you are being judged as a manager, even when the scenario is not.
For more info: RWF Training